Explore how artificial intelligence is revolutionizing business, from enhancing customer experiences to driving operational efficiencies. This course dives into the current AI landscape, focusing on the rise of generative AI and large language models (LLMs), and their impact on fraud detection, customer service, risk assessment, and more. Learn how AI is being used to automate complex tasks, reduce costs, and stay ahead of the competition, all while addressing key risks like data security, bias, and regulatory compliance.

Instructor: Larry Pruss is a financial services expert with more than 25 years of experience as a trusted adviser, strategist, author, speaker, and futurist. As the managing director of SRM Perspectives, Larry leads SRM’s expanding thought-leadership initiatives. He also hosts SRM’s “Tech Talks" webinar series, serves as a member of the U.S. Faster Payments Council, and is a Fellow at the Digital Euro Association. Larry’s career includes leadership roles at prominent financial institutions such as Bank of America and Banque Nationale.